Useful Telephone Phrases
Making Contact:
Hello/ Good morning/ Good afternoon
This is Martin Smith………
Could I speak to………..
I’m trying to contact…………
Giving more information:
I’m calling from Lloyds Bank London, I’d like to speak to Ms Fallow…..
I’m calling on behalf of Mr Johnson…..
Taking a call:
Martin Smith speaking, (how can I help you?)
Asking for a name or information:
Who’s calling,
Where are you calling from?
Asking the caller to wait:
Could you hold on please.
Hold the line please.
Just a moment.
Connecting:
Thanks for holding, I’ll put you through.
Giving negative information:
I’m afraid the line’s busy
I’m afraid she’s in a meeting/out of the office
I think you’ve got the wrong number
Telephone problems:
I’m sorry, I don’t understand. Could you say that again, please?
I’m sorry, I can’t hear you very well.
Could you speak up a little, please?
I’ve tried to get through several times but it’s always engaged.
Could you spell that, please?
I’m sorry could you speak a little more slowly, please
Taking a message:
Can I take a message?
Would you like to leave a message?
Can I give her a message?
I’ll tell Mr Smith you called.
I’ll ask her to call you as soon as possible
26 gennaio 2018
